退款政策

CANCELLATION & REFUND POLICY

This policy applies to experiences booked through Unlock China. The cancellation terms shown on each experience page and in your booking confirmation form part of your booking.

If an experience offers free cancellation, you must cancel before the deadline stated for that experience. Cancellations made after the stated deadline and no-shows are generally non-refundable, unless the experience provider cancels or applicable law requires otherwise.

If an experience is cancelled by the provider, you may choose an available replacement date or receive a full refund for the affected booking.

Requests to change the date, time, or number of participants are subject to availability and must be made before the applicable cancellation deadline.

Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time.

To request a cancellation, change, or refund, contact us through the Contact page and include your booking number.